Commercial policy
Cancellation & Refunds
Last updated: 24 September 2026
Interest lists and checkout
Joining the beta or Ultra interest list does not create a paid subscription or payment obligation. Existing subscriptions use Revolut checkout. One-time credit purchases for eligible pilot accounts use Stripe checkout. Card details are entered on the payment provider checkout.
Paid subscriptions
The price, billing interval and purchase details are shown before payment. Monthly subscriptions renew until cancelled. Customers may cancel before the next renewal, and access continues until the end of the paid billing period.
Credit packs and failed operations
Credit packs are one-time purchases, separate from subscription fees. Failed PDF operations release reserved credits; this is a credit adjustment, not a cash refund. For a refund request relating to a credit purchase, contact us using the process below and include the payment reference so we can review the purchase and its applicable conditions.
Refund eligibility
A first subscription payment may be refunded when requested within 14 calendar days of purchase and fewer than five carrier checks have been used. Duplicate or incorrectly collected payments will be refunded after verification. Other fees already paid for an active billing period are normally non-refundable, except where the service was materially unavailable or applicable law requires a refund.
How to request cancellation or a refund
Email rapidroutetransport.ltd@gmail.com from the billing contact address and include the company name, invoice or payment reference and reason. We will acknowledge the request and communicate the outcome using the same contact channel. Approved refunds are returned to the original payment method; bank processing times may vary.
Chargebacks
Please contact us first so we can investigate an unrecognised or incorrect charge. This does not limit any rights available through your payment provider or mandatory law.